Resident Engineering Services,

When It’s Needed?

In Automotive sector as a part of quality management, many times OEMs or T1suppliers need a “Third Quality Eye “at their supplier or customer end, to coordinate quality issues on day to day basis. Catalydd has a strong foothold in assisting customers through its “resident engineer automotive” (REA) services, by representing either at customer end or supplier end.

This services is also needed by many overseas manufacturers who has customer base in India, but they do not have presence in India, Catalydd in that case represents them in India, not only as a resident engineer automotive, but also in other forms like Sales or Service Resident Engineer.

What Can Catalydd Offer?

When it comes to Resident Engineering services, Catalydd expert engineer can represent your supplier quality department at your supplier end. Coordinating day-to-day quality improvements based on PTD (Past Trouble Data), performing dock audits before despatches, following up and also tracking the quantity despatch part.

This comes very handy for our customers to appoint us at their customer or supplier end, as they get real time information and control through our engineers. These resident engineers not only represent our customers, but also contribute a lot in terms of improving the quality of supply chain.

When it comes to R.E. Services at the Customer end, Catalydd expert engineer will represent your customer quality support department, at your customer end. Coordinating day-to-day line issues, aligning your plant quality to customer expectations, taking decisions in concern of customer and your plant for reworks and coordinating the rework, and ensuring 8D process compliance with your plant team.

For overseas customers, it’s altogether different package, as we being the sole representative of the customer in India, though only for quality, eventually we end up taking more responsibilities, like stock monitoring, understanding quality issues and despatching defective samples, deciding containment action for parts in entire supply chain, co-ordinating engineering changes(EC) to ensure the cut off lots for implementing EC lots.

8D Management Service

Though many a times 8D management is a part of RE Services, many a times we are being appointed as 8D management company, especially by customers who are handling Tier 2 or SME type suppliers. Awareness or the education on 8 Services if a challenge as you go down the line in supply chain, so educating supplier on 8D management, also becomes a creitical task for Catalydd.